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5 Stars – Musical Surprise is a one-of-a-kind shop run by the Harris family. They give a unique customer service experience by training their employees to be compassionate, knowledgeable and truly helpful. …All of the associates who work at the front desks are professional and, frankly, superb. During my time at the store, Alexis was particularly helpful, and embodied the culture and integrity of Musical Surprise. Thank you for such a unique experience!